Nhân viên Hỗ Trợ Nhà Bán Hàng (beFood)

Full time trong Chăm sóc khách hàng , trong Lao động phổ thông , trong Telesales
  • Hồ Chí Minh, 10 Đ. Mai Chí Thọ, An Lợi Đông, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh
  • Lương: 10,000,000 ₫ - 13,000,000 ₫ / Tháng
  • 0 Ứng tuyển
  • Lượt xem(s) 306
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Yêu Cầu Công Việc

  • Mã Việc Làm 118714
  • Cấp bậc Nhân viên
  • Số lượng cần tuyển 1
  • Kinh nghiệm 2 Năm+
  • Giới tính Nam & Nữ
  • Học Vấn Trung cấp
  • Ngoại Ngữ Không yêu cầu

Chi tiết tin tuyển dụng

Job Description 

  • Handle and follow up on Customers’ Feedback/ Complaints/ Enquiries/ Orders through online and hotline channels, by clarifying desired information, researching and exploring answers and alternative solutions, locating, and providing information to customers, escalating unresolved problems to upper levels and/or to other related departments and responding back to customers
  • Prepare and update customer service feedbacks/ complaints/ enquiries/ orders reports on daily, weekly and monthly basis
  • Support Customer Service Teamleader and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
  • Support Customer Service Teamleader in provide on-job training, coaching, mentoring to the team members.

Job Requirement

  • Have experience in a Call Center environment, 2 years in Customer Service
  • At least 1 year-experienced in Senior position
  • English – limited working proficiency level
  • Decent proficiency in Ms Office
  • Experience in Food-delivery/ Ride- sharing /Logistics is a plus
  • Data-driven in planning and problem solving
  • Disciplined and high motivated to motivate and encourage team for improvement.
  • High acceptance of shift-based schedule

Benefits 

  • Bonus: 13th-month salary + Performance Bonus up 16th-month salary
  • Be Corp Allowance
  • Full salary during the probation period.
  • 15 days off annually: 12 paid leaves, 3-day vacation
  • Activities: Company trip, Year-end Party, Birthday Party, Team-building, Happy hour, etc…
  • Health care: Annual health check.
  • Insurance: Social Insurance, Health Insurance; Voluntary health insurance & accident insurance (PTI 24/7)
  • Working hour: 6 days/week, 8 hours/day

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