Job Description 

• Handle and follow up on Customers’ Feedback/ Complaints/ Enquiries/ Orders through online and hotline channels, by clarifying desired information, researching and exploring answers and alternative solutions, locating, and providing information to customers, escalating unresolved problems to upper levels and/or to other related departments and responding back to customers
• Prepare and update customer service feedbacks/ complaints/ enquiries/ orders reports on daily, weekly and monthly basis
• Support Customer Service Teamleader and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
• Support Customer Service Teamleader in provide on-job training, coaching, mentoring to the team members.

Job Requirement

• Have experience in a Call Center environment, 2 years in Customer Service
• At least 1 year-experienced in Senior position
• English – limited working proficiency level
• Decent proficiency in Ms Office
• Experience in Food-delivery/ Ride- sharing /Logistics is a plus
• Data-driven in planning and problem solving
• Disciplined and high motivated to motivate and encourage team for improvement.
• High acceptance of shift-based schedule

Benefits 

• Bonus: 13th-month salary + Performance Bonus up 16th-month salary
• Be Corp Allowance
• Full salary during the probation period.
• 15 days off annually: 12 paid leaves, 3-day vacation
• Activities: Company trip, Year-end Party, Birthday Party, Team-building, Happy hour, etc…
• Health care: Annual health check.
• Insurance: Social Insurance, Health Insurance; Voluntary health insurance & accident insurance (PTI 24/7)
• Working hour: 6 days/week, 8 hours/day